خوانش انتقادی آرای هربرت مارکوزه در مطالعه رفتار مصرف کننده معاصر

نوع مقاله : پژوهشی

نویسنده

دانشجوی دکتری، گروه مدیریت بازرگانی، واحد قزوین، دانشگاه آزاد اسلامی، قزوین، ایران

چکیده
در این پژوهش، با رویکردی انتقادی و روش تحلیل نظری‑انتقادی به بازخوانی مفاهیم بنیادین هربرت مارکوزه در بستر مصرف پلتفرمی معاصر پرداخته شده استبا هدف بازسازی نظری این مفاهیم و تلفیق با ادبیات سرمایه‌داری نظارتی، فرهنگ الگوریتمی و مطالعات پلتفرم برای آشکارسازی ظرفیت تبیینی و گسست‌های بنیادین آن. است.یافته‌ها نشان می‌دهد نیازهای کاذب در عصر پلتفرم از تحمیل بیرونی صرف فراتر رفته و از طریق حلقه‌های بازخورد کاربر و الگوریتم به‌طور پویا بازتولید می‌شوند. عقلانیت تکنولوژیک به «عقلانیت الگوریتمی» تحول یافته با سه ویژگی: ناشفافی بنیادین (جعبه سیاه)، تطبیق‌پذیری پویا و درونی‌سازی نظارت از طریق بازی‌وارسازی. شش گسست شناسایی شد: دشواری تمایز نیاز راستین از کاذب، بازنمایی منفعل از سوژه، اروپامحوری، خلأ بدیل‌های عینی رهایی، غفلت از ابعاد متقاطع جنسیت و نژاد، و بحران نقد ایدئولوژی در جعبه سیاه الگوریتم‌ها. با وجود محدودیت‌ها، مقاله استدلال می‌کند خوانش بازسازی‌شده مارکوزه برای تحلیل تنگ‌شدن افق میل ضروری است و با صورتبندی سوژه‌ای «الگوریتمی‑چندبعدی» راهی برای درک توأمان سلطه ساختاری و عاملیت‌های خرد می‌گشاید. در پایان، مسیرهایی برای توسعه روش‌شناختی، مطالعه مقاومت و بررسی پیامدهای کلان مصرف الگوریتمی پیشنهاد می‌شود.

کلیدواژه‌ها

موضوعات

عنوان مقاله English

A Critical Review of Herbert Marcuse's Views on Understanding Contemporary Consumer Behavior

نویسنده English

Siavash Vasheghani Farahani
Phd Student, Department Of Business Administration, Qazvin Branch, Islamic Azad University,Qazvin, Iran
چکیده English

This study critically reexamines Herbert Marcuse’s concepts—false needs, technological rationality, and repressive desublimation—within digital platform consumption. Although Marcuse never addressed marketing, his critical theory offers a lens for understanding algorithmic desire engineering. The paper reconstructs these concepts, integrating them with surveillance capitalism, algorithmic culture, and platform studies, to assess their explanatory power and limitations. Findings reveal that false needs are now dynamically reproduced through user-algorithm feedback loops (dynamic reproduction). Technological rationality has evolved into “algorithmic rationality” with three features: black-box opacity, real-time adaptability, and gamified surveillance internalization. Six critical gaps are identified: difficulty distinguishing true/false needs, passive subject representation, Eurocentrism, absence of concrete alternatives, neglect of intersectionality (gender/race/ecology), and crisis of ideology critique in black boxes. Despite these, a reconstructed Marcuse remains vital for showing how platform consumption narrows desire horizons. The paper proposes an “algorithmic-multidimensional subject” acknowledging structural domination and micro-agencies, and outlines future research agendas. It concludes that Marcuse’s theory, reflexively updated, provides a normative foundation for challenging algorithmic engineering of desire.

Keywords: False Needs, Algorithmic Rationality, Herbert Marcuse, Platform Consumption, Consumer Behavior


Introduction
Consumer Behavior Encompasses Mental, Social, And Cultural Actions Before, During, And After Purchase (Solomon, 2020). In Contemporary Society, Consumption Is No Longer Merely A Response To Scarcity But A Means Of Constructing Identity, Status, And Social Belonging (Belk, 2014). Commodities Transcend Their Material Function And Become Cultural Signifiers, Making Consumer Behavior A Crucial Subject For Humanistic Inquiry. Although Herbert Marcuse Never Directly Wrote About Marketing, His Concepts—False Needs, Technological Rationality, Repressive Desublimation, And One-Dimensional Man—Offer A Potent Analytical Framework For Understanding How Algorithmic Systems Engineer Desire, Attention, And Identity. The Central Research Question Is: How Can Marcuse’s Key Concepts Be Reconstructed And Integrated With Contemporary Critical Theories To Simultaneously Illuminate Hidden Dimensions Of Domination In Platform Consumption And Expose Fundamental Ruptures Requiring Correction?

Materials And Methods
The Research Employs A Critical-Theoretical Analysis, Synthesizing A Close Re-Reading Of Marcuse’s Original Texts (Marcuse, 1964; Kellner, 1984) With A Wide Range Of Secondary Literature From Consumer Culture Theory (Arnould & Thompson, 2005; Askegaard & Linnet, 2011), Platform Studies (Srnicek, 2017; Seaver, 2019), Surveillance Capitalism (Zuboff, 2019), Critical Algorithm Studies (Bucher, 2018; Pasquale, 2015), And Empirical Findings On Algorithmic Feedback Loops, Gamification, And Digital Surveillance (Matraf & Gawas, 2025; Duan, 2026; Kanbay Et Al., 2026; Liu & Gómez-Cruz, 2025). The Methodological Approach Involves: (1) Reconstructing Five Foundational Marcusean Concepts—Commodity Fetishism, False Needs, Technological Rationality, Repressive Desublimation, And The Great Refusal; (2) Juxtaposing Them With Contemporary Platform Dynamics To Assess Their Explanatory Power; (3) Systematically Identifying Six Fundamental Theoretical Ruptures That Challenge Direct Application; And (4) Proposing A Reconceptualised Framework That Preserves Critical Insight While Addressing Gaps Through Integration With Feminist, Postcolonial, Ecological, And Intersectional Perspectives. This Approach Acknowledges That Consumer Behavior Cannot Be Reduced To Quantitative Indicators But Requires Humanistic Understanding Of Meaning, Culture, And Power (Dilthey, 1989; Nussbaum, 2010).

Discussion And Results
The Analysis Reveals That Marcuse’s Concept Of False Needs Requires Substantial Updating For The Platform Era. False Needs Are No Longer Merely Imposed Externally Through Mass Media But Are Dynamically Reproduced Through Continuous User-Algorithm Feedback Loops. In This Model, The Consumer Simultaneously Serves As The Subject Of Engineered Desire And The Data Source That Refines Its Engineering. Empirical Work By Matraf And Gawas (2025) Shows That Time Spent On Social Media Correlates With Purchase Intention (58.3% Mediation), With Demographic Variables Showing No Significant Effect—Aligning With Marcuse’s Description Of False Needs As Transcending Class Boundaries.
Technological Rationality Has Evolved Into “Algorithmic Rationality,” Distinguished From Its Industrial Predecessor By Three Qualitative Shifts: Fundamental Black-Box Opacity (Algorithms Operate Invisibly Unlike Observable Machinery); Dynamic Real-Time Adaptability (Each User Interaction Redefines The System, Creating Filter Bubbles That Narrow Choice); And Internalization Of Surveillance Through Gamification (Control Becomes Ostensibly Voluntary And Pleasurable, As Seen In Fitness Apps Or Gig Platforms). Furthermore, Algorithmic Rationality Operates Through Hidden Class Segmentation: Affluent Users With Premium Subscriptions Experience Milder Control, While Disadvantaged Classes Face The Most Intense Data Extraction And Desire Manipulation.
The Study Further Identifies Six Critical Gaps In Marcuse’s Framework: (1) Profound Difficulty Distinguishing True From False Needs In Hyper-Personalized Media—However, From Marcuse’s Perspective, This Difficulty Signals The Success Of Domination, Not The Invalidity Of The Distinction; (2) Passive Representation Of The Subject Neglecting “Platform Cynicism” And Micro-Resistance—Yet These Micro-Agencies Often Get Absorbed Into The System, Leading To The Proposal Of An “Algorithmic-Multidimensional Subject” Who Experiences Fleeting Agency Within Structural Domination; (3) Eurocentric Bias Failing To Account For Consumption Patterns In Peripheral Societies Where Commodities Often Represent Basic Subsistence Rather Than Status-Seeking; (4) Absence Of Concrete Institutional Alternatives, Leaving The Great Refusal Abstract And Individualistic; (5) Neglect Of Intersecting Dimensions Of Power—Gender, Race, And Ecology—Which Are Reproduced Through Algorithmic Biases And Ecological Overconsumption; And (6) Crisis Of Ideology Critique Given The Inscrutability Of Algorithmic Black Boxes, Requiring New Methods Like Reverse Engineering And Field Experiments.
Despite These Limitations, A Critically Reconstructed Marcuse Remains Essential For Illuminating How Platform Consumption Narrows The Horizon Of Desire And Precludes Imagining Systemic Alternatives.
Conclusion
This Paper Demonstrates That Marcuse’s Critical Theory, When Reflexively Updated, Provides A Powerful Normative And Analytical Foundation For Understanding And Challenging The Engineering Of Desire In Platform Capitalism. Three Key Conceptual Innovations Are Introduced: (1) “Dynamic Reproduction” Of False Needs Through User-Algorithm Loops; (2) “Algorithmic Rationality” With Black-Box Opacity, Adaptability, And Gamified Surveillance; And (3) The “Algorithmic-Multidimensional Subject” That Acknowledges Both Structural Domination And Micro-Agencies. However, The Six Identified Ruptures Necessitate Bridging Through Methodological Innovation, Comparative Non-Western Research, Institutional Alternatives (Platform Cooperatives, Data Commons), Intersectional-Ecological Integration, And New Methods For Ideology Critique Focusing On Algorithmic Outputs. Future Research Should Develop Multidimensional Empirical Scales For False-Need Measurement, Employ Algorithmic Ethnography, Investigate Platform Cooperatives As Concrete Forms Of The Great Refusal, And Advance Black-Box Bypassing Methods. Ultimately, The Humanities—Philosophy, Social History, And Critical Theory—Are Foundational To Understanding Contemporary Consumption Because Choices, However Free They Appear, Are Normatively Shaped And Systematically Steered. The Path Forward Is Neither Ideological Defense Of Marcuse Nor Simple Rejection, But Critical Reconstruction And Synthesis With Other Theoretical Traditions—A Synthesis That Can Deepen Theoretical Understanding And Open Practical Horizons For Reducing Data Alienation And False Needs.

کلیدواژه‌ها English

False Needs
Algorithmic Rationality
Herbert Marcuse
Platform Consumption
Consumer Behavior
 
Arnould, E. J., & Thompson, C. J. (2005). Consumer culture theory (CCT): Twenty years of research. Journal of Consumer Research, 31(4), 868–882. https://doi.org/10.1086/426626
Askegaard, S., & Linnet, J. T. (2011). Towards an epistemology of consumer culture theory: Phenomenology and the context of context. Marketing Theory, 11(4), 381–404. https://doi.org/10.1177/1470593111418796
Belk, R. W. (2014). You are what you can access: Sharing and collaborative consumption online. Journal of Business Research, 67(8), 1595–1600. https://doi.org/10.1016/j.jbusres.2013.10.001
Benjamin, R. (2019). Race after technology: Abolitionist tools for the new Jim Code. Polity Press.
Bouchareb, N. (2026). When algorithms sell: Rethinking consumer behavior in the AI-enhanced marketplace. AI & Society, 41, 469–470. https://doi.org/10.1007/s00146-025-02453-0
Bowring, F. (2012). Repressive desublimation and consumer culture: Re-evaluating Herbert Marcuse. New Formations, (75), 8–24. https://doi.org/10.3898/NEWF.75.01.2012
Bucher, T. (2018). If... then: Algorithmic power and politics. Oxford University Press. https://doi.org/10.1093/oso/9780190493028.001.0001
Ceylan, P. (2024). Was there a "consumer revolution" in the Ottoman Empire? The Economic History Review, 77(3), 823–848. https://doi.org/10.1111/ehr.13295
Cutts, J. (2019). Herbert Marcuse and "false needs." Social Theory and Practice, 45(3), 353–370. https://doi.org/10.5840/soctheorpract201945320
Dilthey, W. (1989). Introduction to the human sciences (R. A. Makkreel & F. Rodi, Eds.; Vol. 1). Princeton University Press. (Original work published 1883) https://doi.org/10.1515/9781400860135
Duan, Y. (2026). From technological rationality to algorithmic rationality: Contemporary extension of Marcuse’s critique of one-dimensional society. Scientific Journal of Humanities and Social Sciences, 8(2), 121–135. https://doi.org/10.54691/k4345f02
DuPlessis, R. S. (2024). Luxury and consumption. In The Oxford handbook of the Seven Years’ war. Oxford University Press. https://doi.org/10.1093/oxfordhb/9780197622605.013.38
Engel, J. F., Blackwell, R. D., & Miniard, P. W. (1995). Consumer behavior (8th ed.). Dryden Press.
Ess, C. (2020). Digital media ethics (3rd ed.). Polity Press.
Featherstone, M. (1983). Consumer culture: An introduction. Theory, Culture & Society, 1(3), 4–9. https://doi.org/10.1177/026327648300100301
Fourie, P. J. (2016). Media and communication: A critical introduction. Juta.
Fuchs, C. (2014). Digital labour and Karl Marx. Routledge. https://doi.org/10.4324/9781315880075
Fuchs, C. (2016). Critical theory of communication: New readings of Lukács, Adorno, Marcuse, Honneth and Habermas in the age of the Internet. University of Westminster Press. https://doi.org/10.16997/book1
Galbraith, J. K. (1958). The affluent society. Houghton Mifflin.
Kanbay, Y., Akçam, A., & Arkan, B. (2026). Algorithmic alienation: A theoretical examination of the digital self. Psikiyatride Güncel Yaklaşımlar, 18(3), 837–847. https://doi.org/10.18863/pgy.1730698
Karababa, E., & Ger, G. (2011). Early modern Ottoman coffeehouse culture and the formation of the consumer subject. Journal of Consumer Research, 37(5), 737–760. https://doi.org/10.1086/656422
Kazemi, R. (2020). Doctoring the body and exciting the soul: Drugs and consumer culture in medieval and early modern Iran. Modern Asian Studies, 54(2), 554–617. https://doi.org/10.1017/S0026749X17000749
Kellner, D. (1984). Herbert Marcuse and the crisis of Marxism. University of California Press. https://doi.org/10.1007/978-1-349-17583-3
Khandizaji, A., & Caputi, M. (Eds.). (2025). Revisiting Marcuse: Critical reflections and new perspectives. Springer Nature. https://doi.org/10.1007/978-3-031-76057-6
Kuntsman, A., & Miyake, E. (2019). The paradox and continuum of digital disengagement: Denaturalising digital sociality and technological connectivity. Media, Culture & Society, 41(6), 901–913. https://doi.org/10.1177/0163443719853732
Labrecque, L. I., vor dem Esche, J., Mathwick, C., Novak, T. P., & Hofacker, C. F. (2013). Consumer power: Evolution in the digital age. Journal of Interactive Marketing, 27(4), 257–269. https://doi.org/10.1016/j.intmar.2013.09.002
Leach, W. (1993). Land of desire: Merchants, power, and the rise of a new American culture. Pantheon Books.
Liu, S., & Gómez Cruz, E. (2025). "Temu is evil, but I still use it": Platform cynicism in platform capitalism. New Media & Society. Advance online publication. https://doi.org/10.1177/14614448251365269
Marcuse, H. (1964). One-dimensional man: Studies in the ideology of advanced industrial society. Beacon Press.
Marx, K. (1990). Capital, Volume 1 (B. Fowkes, Trans.). Penguin Books. (Original work published 1867)
Matraf, I. B., & Gawas, A. (2025). False needs in the digital age: Exploring social media’s role in digital consumption behavior. The Journal of Academic Social Science. https://doi.org/10.29228/ASOS.87183
McKendrick, N., Brewer, J., & Plumb, J. H. (1982). The birth of a consumer society: The commercialization of eighteenth-century England. Europa Publications.
Noble, S. U. (2018). Algorithms of oppression: How search engines reinforce racism. New York University Press. https://doi.org/10.18574/nyu/9781479833641.001.0001
Nussbaum, M. C. (2010). Not for profit: Why democracy needs the humanities. Princeton University Press. https://doi.org/10.1515/9781400834433
Packard, V. (1960). The waste makers. David McKay Company.
Pariser, E. (2011). The filter bubble: What the Internet is hiding from you. Penguin Press.
Pasquale, F. (2015). The black box society: The secret algorithms that control money and information. Harvard University Press. https://doi.org/10.4159/harvard.9780674736061
Patsiaouras, G. (2015). The concept of need in consumer research: A historical and critical review. Journal of Historical Research in Marketing, 7(3), 340–360.
Ritzer, G., & Jurgenson, N. (2010). Production, consumption, prosumption: The nature of capitalism in the age of the digital "prosumer." Journal of Consumer Culture, 10(1), 13–36. https://doi.org/10.1177/1469540509354673
Rozumnyi, D. (2025). Technology and social rationality in Herbert Marcuse. Epistemological Studies in Philosophy, Social and Political Sciences, 8(2), 65–72. https://doi.org/10.15421/342542
Sandikci, O. (2022). The scalar politics of difference: Researching consumption and marketing outside the West. Marketing Theory, 22(2), 135–153. https://doi.org/10.1177/14705931221074721
Schiffman, L. G., & Wisenblit, J. (2019). Consumer behavior (12th ed.). Pearson.
Scholz, T. (2016). Platform cooperativism: Challenging the corporate sharing economy. Rosa Luxemburg Stiftung. https://www.rosalux.de/en/publication/id/7914
Seaver, N. (2019). Captivating algorithms: Recommender systems as traps. Journal of Material Culture, 24(4), 421–436. https://doi.org/10.1177/1359183518820366
Solinas, M. (2014). Marcuse on needs: A critical reconstruction. Philosophy & Social Criticism, 40(8), 789–806.
Solomon, M. R. (2020). Consumer behavior: Buying, having, and being (13th ed.). Pearson.
Spliet, B., & McCants, A. E. C. (2026). The cost of the consumer revolution: Prices, material living standards, and real inequality in Amsterdam (1630–1805). The Economic History Review, 79(2), 684–716. https://doi.org/10.1111/ehr.70036
Srnicek, N. (2017). Platform capitalism. Polity Press.
Syvertsen, T. (2020). Digital detox: The politics of disconnecting. Emerald Publishing. https://doi.org/10.1108/9781787693395
Trentmann, F. (2004). Beyond consumerism: New historical perspectives on consumption. Journal of Contemporary History, 39(3), 373–401. https://doi.org/10.1177/0022009404044446
Walsh, P. (2008). Herbert Marcuse and contemporary social theory: Beyond the consumer society. In H. F. Dahms (Ed.), No social science without critical theory (Current Perspectives in Social Theory, Vol. 25, pp. 235–260). Emerald. https://doi.org/10.1016/S0278-1204(08)00007-8
Williams, R. H. (1982). Dream worlds: Mass consumption in late nineteenth-century France. University of California Press. https://doi.org/10.1525/9780520341777
Xaba, M., & Ndlovu, S. (2023). Consumerism as an ideology: A critical theory perspective. South African Journal of Philosophy, 42(2), 145–158. https://doi.org/10.1080/02580136.2023.2212345
Xie, Y. (2018). Medical consumption and false needs in rural China. Health Sociology Review, 27(2), 145–159.
Zuboff, S. (2019). The age of surveillance capitalism: The fight for a human future at the new frontier of power. PublicAffairs.